Thus far, quantitative evidence for effective conversation strategies has been scarce, since most studies on counseling have been limited to very small sample sizes and qualitative observations (e.g., Labov and Fanshel, (1977); Haberstroh et al., (2007)).
recent advances in technology-mediated counseling conducted online or through texting (Haberstroh et al., 2007) have allowed counseling services to scale with increasing demands and to collect large-scale data on counseling conversations and their outcomes.