Understanding the expression of complaints in natural language and automatically identifying them is of utmost importance for: (a) linguists to obtain a better understanding of the context, intent and types of complaints on a large scale; (b) psychologists to identify human traits underpinning complaint behavior and expression; (c) organizations and advisers to improve the customer service by identifying and addressing client concerns and issues effectively in real time, especially on social media; (d) developing downstream natural language processing (NLP) applications, such as  dialogue systems that aim to automatically identify complaints.
complaining has yet to be studied using computational approaches.