For example, AT&T, the long distance company, provides their users the following options: "Please say information for information on placing a call, credit for requesting credit, or operator to speak to an operator."
given the improved speech recognition technology, and the research done in natural language dialogue over the last decade, there exists tremendous potential in enhancing these customer service centers by allowing users to conduct a more natural human-like dialogue with an automated system to provide a customer-friendly system.