The results revealed that speakers have difficulty communicating their emotions in online communication environments, regardless of the type of communication modality, and that inaccurate emotional understanding more frequently occurs in online computer-mediated communication than in face-to-face communication.
for the initial study of this project using a large-scale emotional communication corpus, the accuracy of online emotional understanding was assessed to demonstrate the emotional labels evaluated by the speakers and to summarize the speaker's answers on the questionnaire regarding the difference between the online chat and the face-to-face conversations in which they actually participated.