3 Resolution of request/problem A message that aims to provide a resolution to a previously submitted request or problem report.
the idea of identifying requests and responses within online communication has been applied to email (Shrestha and McKeown, 2004;Carvalho and Cohen, 2005;Lampert et al., 2008), online forums (Ding et al., 2008;Cong et al., 2008) and online forums and issue trackers related to OSS (Korkontzelos and Ananiadou, 2014).