Our measure is designed to be broadly applicable, requiring no domain-specific annotations; we provide exploratory output on justice utterances from the Supreme Court's oral arguments in the appendix and release code implementing our approach at http://convokit.cornell.edu to encourage experiments in other domains.
the method's efficacy in the present setting is likely boosted by the relative uniformity of crisis counseling conversations; and future work could aim to better accomodate settings with less structure and more linguistic variability.