FAQ | Ontario & Trumansburg Telephone Companies
OTTC Mail
Sign-up for Residential
Sign-up for Business
Here are some of our most asked questions!
Fiber to the home (FTTH), also called “fiber to the premises” (FTTP), is the installation and use of optical fiber from a central point directly to individual buildings such as residences, apartment buildings and businesses to provide unprecedented high-speed Internet access.
Uninterrupted internet access – stream video, play games, upload and download files with no lag time.
What should I do if I am having issues with my modem?
Contact customer service at 866.353.7209 or customerservice@ottctel.com, we would be happy to assist getting you a new modem and sending a team member out to install and test the equipment!
I am interested in Fiber to the home, how can I get it?
Great question! We are currently building our fiber to the home network, please contact info@ottctel.com to get on the list. Once we are ready to deploy in your area we will give you a call!
I am having issues with my OTTC e-mail migration, Can you help?
Absolutely! Here are some helpful tips:
We have received several inquiries for assistance to setup your new e-mail. Please note: If you haven’t started receiving mail, please visit mail.ottcmail.com and follow the prompts.
Mail Settings for devices such as smart phone & PC Applications (example: Outlook)
Many popular mail clients have the ability to auto configure the needed server settings. The new mail server will be able to take advantage of this ability! When adding a new account, you will just have to enter your email address, and the mail client will work with the server to do the rest!
If your email client does not successfully auto configure your account, then you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields:
* Connection Type: IMAP
* Security Option: SSL
* Hostname: imap.ottcmail.com
* Username: <your new email address @ottcmail.com>
* Hostname: smtp.ottcmail.com
* Check “My server requires authentication”
Here are some links that we found helpful that can provide you with step-by-step instructions for configuring specific mail clients:
If you have any questions or concerns please contact nocsupport@ottctel.com. We will answer all questions as quickly as possible.
Sign-up for Residential Service
Sign-up for Business Service
Paul H. Griswold
Rhonda VanderBrook
866.353.7209
Trumansburg Telephone Company, Inc.
1 Union Street | P.O. Box 473
FAQ | Ontario & Trumansburg Telephone Companies
OTTC Mail
Sign-up for Residential
Sign-up for Business
Here are some of our most asked questions!
Fiber to the home (FTTH), also called “fiber to the premises” (FTTP), is the installation and use of optical fiber from a central point directly to individual buildings such as residences, apartment buildings and businesses to provide unprecedented high-speed Internet access.
Uninterrupted internet access – stream video, play games, upload and download files with no lag time.
What should I do if I am having issues with my modem?
Contact customer service at 866.353.7209 or customerservice@ottctel.com, we would be happy to assist getting you a new modem and sending a team member out to install and test the equipment!
I am interested in Fiber to the home, how can I get it?
Great question! We are currently building our fiber to the home network, please contact info@ottctel.com to get on the list. Once we are ready to deploy in your area we will give you a call!
I am having issues with my OTTC e-mail migration, Can you help?
Absolutely! Here are some helpful tips:
We have received several inquiries for assistance to setup your new e-mail. Please note: If you haven’t started receiving mail, please visit mail.ottcmail.com and 
follow the prompts.
Mail Settings for devices such as smart phone & PC Applications (example: Outlook)
Many popular mail clients have the ability to auto configure the needed server settings. The new mail server will be able to take advantage of this ability! When adding a new account, you will just have to enter your email address, and the mail client will work with the server to do the rest!
If your email client does not successfully auto configure your account, then you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields:
* Connection Type: IMAP
* Security Option: SSL
* Hostname: imap.ottcmail.com
* Username: <your new email address @ottcmail.com>
* Hostname: smtp.ottcmail.com
* Check “My server requires authentication”
Here are some links that we found helpful that can provide you with step-by-step instructions for configuring specific mail clients:
If you have any questions or concerns please contact nocsupport@ottctel.com. We will answer all questions as quickly as possible.
Sign-up for Residential Service
Sign-up for Business Service
Paul H. Griswold
Rhonda VanderBrook
866.353.7209
Trumansburg Telephone Company, Inc.
1 Union Street | P.O. Box 473