by Sidra2099
Terrible service - not just unhelpful, but rude
I've bought a lot of miniatures from paradigm infinitum over the years, but their service has been getting worse. Recently tried to buy a paint set after getting an age of sigmar collection, and asked if there was a painting guide.
The staff member started making fun of me by reading the instructions on the paint set slowly and laughing.
A simple 'No, we don't sell it' would have sufficed. Being unhelpful is one thing, being elitist assholes is quite another.
Immediately cancelled my purchase. If they think they're too good for my money, why should I go there again?
The store has a great location at downtown Orchard Road and it's easily accessible from public transport. It also has a great layout and has very tidy organization for its various products but the positives end and it goes downhill from here.
As a global citizen, I have visited many traditional gaming stores like this and the prices are one of the most uncompetitive I have had the displeasure of encountering. I did my homework and came up with the notion that the combined cost of purchasing and shipping the same exact products from the United Kingdom in British Pound Sterling would still be more competitive than the prices offered by Paradigm Infinitum.
While their staff may be friendly on the surface, there is a hint of arrogance to their behavior, and that is *not* what one may want out of your Friendly Local Gaming Store. Their social media presence has been disappointing as well, where "Privileges and Entitlements" were the way they described any in-store service they may offer, and they resorted to calling one of their loyal store regulars a "troll" when he disagreed with a store policy.
I find it appalling that such a store staffed with folks of this level of arrogance is able to exist, but alas they still do, only because they are the sole distributors of the products they carry.
Sidra2099 unlocked the badge Newbie
Sidra2099 just registered on the site — 2 years ago
by Sidra2099
Terrible service - not just unhelpful, but rude
I've bought a lot of miniatures from paradigm infinitum over the years, but their service has been getting worse. Recently tried to buy a paint set after getting an age of sigmar collection, and asked if there was a painting guide.
The staff member started making fun of me by reading the instructions on the paint set slowly and laughing.
A simple 'No, we don't sell it' would have sufficed. Being unhelpful is one thing, being elitist assholes is quite another.
Immediately cancelled my purchase. If they think they're too good for my money, why should I go there again?
The store has a great location at downtown Orchard Road and it's easily accessible from public transport. It also has a great layout and has very tidy organization for its various products but the positives end and it goes downhill from here.
As a global citizen, I have visited many traditional gaming stores like this and the prices are one of the most uncompetitive I have had 
the displeasure of encountering. I did my homework and came up with the notion that the combined cost of purchasing and shipping the same exact products from the United Kingdom in British Pound Sterling would still be more competitive than the prices offered by Paradigm Infinitum.
While their staff may be friendly on the surface, there is a hint of arrogance to their behavior, and that is *not* what one may want out of your Friendly Local Gaming Store. Their social media presence has been disappointing as well, where "Privileges and Entitlements" were the way they described any in-store service they may offer, and they resorted to calling one of their loyal store regulars a "troll" when he disagreed with a store policy.
I find it appalling that such a store staffed with folks of this level of arrogance is able to exist, but alas they still do, only because they are the sole distributors of the products they carry.
Sidra2099 unlocked the badge Newbie
Sidra2099 just registered on the site — 2 years ago